We'll take it from here.
Download our support tool and a Catalyst engineer can see your screen and fix the problem with you, from wherever we are. Only run it when you're on the phone with us, or we've asked you to.
Three steps.
About a minute.
Your engineer stays on the phone the whole time. If anything on your screen doesn't match what's below, just tell us. We'll talk you through it.
Download
Click Download support tool. The file has a long name starting with rustdesk-host. That name carries our settings, so please don't rename it.
Open it
Double-click the download. If Windows shows a blue warning, click More info then Run anyway.
Read us the numbers
Tell us the ID and One-time Password in the window. When we connect, click Accept.
You hold the keys.
The same discretion we bring to every client applies here. A session only exists while you allow it, and it runs on Catalyst's own servers, not a remote-support vendor's.
Nothing without your OK
No one connects without the password on your screen and your click on Accept.
You see everything
Every click we make happens on your screen, in front of you, in real time.
One click to end it
Close the window and the session is over. The password changes for next time.
Our servers, not a vendor's
Sessions are encrypted end to end and relayed through Catalyst's own infrastructure.
On a Mac?
Macs need two settings typed in once, and two permissions approved. It takes about three minutes, and we're happy to walk you through it on the phone.
- Download RustDesk for Apple Silicon (M1 and newer) or Intel. Not sure which? Apple menu → About This Mac.
- Open the download, drag RustDesk into Applications, then open it.
- Click ⋮ next to your ID → ID/Relay server, and paste these two values:
ID server
rd.catalystitconsulting.comKeyvlCxaU7tQpwaa7BTvl0+nRoyZamJArmrd0loiHt2CI4= - When macOS asks, allow Screen Recording and Accessibility for RustDesk in System Settings → Privacy & Security.
- Read us the ID and One-time Password, and click Accept when we connect.